EVERY 4L Deco Paint = a 10cm Ferrara Design brush for FREE FREE DELIVERY for orders OVER £500! The usual delivery charge per order is £10. |


Shipping and Returns

At Ferrara Design UK, we value your satisfaction and are committed to providing you with exceptional service. Please take a moment to familiarize yourself with our refund policy outlined below:


Orders are usually delivered within 10-14 days.
During the holidays and during the development of a commercial company (such as Black Friday), the maximum delivery time of an order can increase to 5 working days.
Any delay longer than this interval is not our responsibility, but that of the courier company.

The shipping price will be as follows:

– For the delivery of orders on the territory of UK, the rate is standard, £10

– For orders exceeding £500, shipping is free.

Cancellation and Returns

Private customers in the United Kingdom have specific cancellation rights as per the Consumer Protection (Distance Selling) Regulations 2000. Should you wish to exercise this right, kindly notify us via email at contact@ferrara-design.co.uk within 7 working days from the date of receiving your delivery.

Please note that we are unable to accept returns for materials that have been mixed, used, or opened. As part of the return process, it is important to ensure that the goods are in saleable condition. Return the items to us at:

Chroma Design LTD
80 Oxendon Way,
Coventry, CV3 2GX,
United Kingdom

Customers are entitled to a full refund, excluding the return delivery costs. You have the option to either arrange a collection through our courier service or choose an alternate reliable delivery method at your expense. We recommend selecting a delivery service that provides adequate insurance coverage to protect against any damage or loss during transit. Keep your proof of delivery, which includes insurance details for potential claims.

Conditions for Return

Until the goods are received by Ferrara Design UK and verified to be in resaleable condition, they should be kept in good order.

Receipt of Goods

The returned goods will be considered officially returned once they are received at our company address and are confirmed to be in a condition suitable for resale.


Please note that any products tailored to your specifications or clearly personalized cannot be cancelled or returned. This includes bespoke special color matches that are uniquely created to order and are therefore non-returnable.

Damaged or Lost Goods

In the unfortunate event that you receive damaged goods or experience a shortfall in your delivery, please inform us within three working days of receipt. This allows us to promptly arrange replacements at no additional cost to you. Claims made beyond this time frame cannot be accommodated. Replacement items are subject to your provision of appropriate proof of damage or shortfall, as reasonably required by us.

At Ferrara Design UK, we strive to uphold the highest standards of quality and service. Your understanding of our refund policy helps us ensure a seamless experience for every customer. Should you have any questions or require further assistance, please do not hesitate to contact our customer service team.

Thank you for choosing Ferrara Design UK.

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